Cancellation Policy
At ASorbiter: Bike Rentals, we understand that plans can change. Our cancellation policy is designed to be fair while also protecting our business. Please review the details below.
1. Cancellations
- No show: 100% deduction, only security deposit refunded.
- 0-6 hrs before pickup: 75% of rental charges withheld.
- 6-24 hrs before pickup: 50% withheld.
- 24-72 hrs before pickup: 25% withheld.
- 72+ hrs before pickup: 10% withheld.
- Additional 30% deduction if documents are not valid or identity cannot be verified or unavailability of Original License or Passport.
2. Changes to Booking
- If you need to modify your booking (change of date, time, or rental duration), please contact us at least 24 hours in advance. Changes are subject to availability.
3. Refunds
- Refunds will be processed within 3-5 business days after the cancellation request has been approved.
- Refunds will be issued to the original payment method.